Terms & Conditions

Terms & Conditions

  1. Creative Cottage Online Eshop only welcome for serious buyer/customer only. Please do not use our shopping cart system for testing or without intention to buy.
  2. All of our product is new and in good condition, unless stated otherwise.
  3. Our price stated in this website are fixed, unless stated otherwise.
  4. We respect and apply ‘first paid first served’ policy.
  5. We have the 'out-of-stock' indicator to alert you when you doing your transaction.
  6. If you have made an order, but decide want to cancel your order, you may do that by notify us as soon as possible by email or sms.
  7. Every transaction is in Malaysia Ringgit (RM). The local order payment can be made through cash deposit machine and online transfer. Our account no. is given when you checkout from our shopping cart system.
  8. Payment receipt/slip copy must be submitted to Creative Cottage Online Eshop either through email or MMS as payment proof. Original slip must be kept by customer as own reference.
  9. Every transaction is final and conclusive, and any product is not refundable or changeable with other product or money unless for the certain reason that can be considered by Creative Cottage Online Eshop.
  10. Product color shown in this website may differ with actual color due to camera lighting and it is depend on monitor screen setting.


Operation Hours

  • Our office is open for business on Monday to Sunday 11.00 am to 5.00 pm 
    (closed on certain date when out for training). 
    Call 03-7955 5909 to confirm.
  • But our online shop is open 24 hours daily to receive your request.



  • Delivery using Poslaju/KTMD services. Your Shipping value will be revised accordingly (if required) to the courier current rate.
  • Order will be processed and courier out within 2 or more working days after receiving SMS NOTIFICATION.
  • We trust that the above mentioned delivery terms and schedule will help us to serve you better.


Additional Terms & Conditions Apply

  • Delivery will be done within 2 or more working days once the NOTIFICATION SMS received.
  • All orders will be verified and confirmed delivery by SMS.
  • We will not be able to service any URGENT REQUEST from this online orders since its depends on stock availability.
  • Please make sure your phone number is active in case we need to contact you on product substitute/replacement. Your order will only be courier out until you give you confirmation.
  • Goods purchased are not returnable.
  • We have the rights to change product information on best suited at the time.
  • All information in this website is subject to change without prior notice.